AUROORCH APP
Guided installs for installers, a clear home view for homeowners, and Sera throughout.
Explore the APPEnergy Management
One connected suite for inverter and storage brands. Datalogger, APP, energy management and O&M platform share the same device facts, with Sera built in.
Product preview. Interfaces use offline demo data or illustrative workflows. Available functions depend on the device, firmware, configuration and project acceptance; these examples are not evidence of production operation or a savings guarantee.
Product image for illustration. The final model is confirmed per project.
WEB SCREENSHOT · E3
O&M Platform · Fleet overview
Why software decides
the next sale
Hardware is mature. What installers and homeowners feel now is everything after the connection.
Delivery decides the brand
On fixed-price installs, re-pairing, account setup, site rebuilds and parameter checks eat into the installer’s margin. Brands that are hard to commission get recommended less.
Illustrative commissioning problems; not a published customer study.
HEMS takes work to set up
Tariffs, time windows, battery limits, backup needs and multi-device consistency all need checking, and re-checking after every change.
Connected isn’t the same as usable
Data has to arrive on time and make sense. Installers need to know what failed and how to continue. Service needs the same facts as the field.
One set of device facts
Four layers share the same device identity, time, version and permissions
Field- Datalogger, inverter, battery and BMS, meter. EV chargers and heat pumps per project.
Platform- Device onboarding, data governance and tiered storage, permissions and audit, deployment and monitoring.
Intelligence- Sera understands and explains. Forecasting and planning compute the plan. Execution checks permissions and verifies the result.
Applications- Installer APP, homeowner APP, HEMS and O&M Platform. The sales and service workspace connects optionally.
AI in every layer, with limits
Sera assists with energy management. Iris assists with sales and service. Each agent’s capabilities and permissions are agreed up front.
- 1.What Sera doesSpots stale data, dropped connections and unusual reports, and gives diagnosis the device identity, time and version.
- 2.Where it stopsSupported software workflows must respect inverter and BMS protection. Offline behaviour requires validation on the target firmware.
- 1.What Sera doesExplains each parameter, flags missing or incompatible values, reuses confirmed site details and offers a recovery path when a step fails.
- 2.Where it stopsAuthorization, model checks and safety confirmation are never skipped. On-site acceptance stays with the installer.
- 1.What Sera doesAnswers questions in plain language with reasons and sources, finds manuals and helps with supported tasks.
- 2.Where it stopsA sentence is never a device command. Sources and data freshness stay visible; when information is missing, Sera asks or hands off.
- 1.What Sera doesHelps express an energy goal and inspect supported strategy previews. Forecast horizon, dispatch and read-back depend on data and device evidence.
- 2.Where it stopsPlans are computed by the forecasting and planning engine, not the language model. Execution needs confirmation and permission checks, and remote control pauses when data goes stale.
- 1.What Metis doesGathers device signals, helps triage, finds knowledge and past cases, and drafts handoff summaries.
- 2.Where it stopsPeople assign responsibility and engineers confirm every resolution. Only reviewed fixes enter the knowledge base.
- 1.What Iris doesTranslates both ways, looks up product material, answers common questions and organizes after-sales cases.
- 2.Where it stopsPrices, technical conclusions and commitments are confirmed by authorized staff. Anyone with permission can take over a conversation.
Clear lines of responsibility
One named incident owner coordinates software, devices and the field
Brand- Front-line service entry, on-site coordination, product definition, channels and customer relationships.
AUROORCH- Software and platform support within the agreed project scope, with delivery and verification records.
Device maker- Inverter quality and firmware, electrical safety and local protection, and behavior when a device goes offline.
Explore the suite
Smart Datalogger
Hardware and protocol integration scoped to the target model; offline behaviour requires device validation.
Explore the dataloggerWEB SCREENSHOT · E6
O&M Platform · Case detail
Pilot it on one product line
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